If you will be using your own envelope or box, please include in your email to us the total weight so we can be sure you get the correct label.
When we receive and check in the return, we credit the original method of payment (excluding shipping charges, if any). Returns may take up to three days to be processed on your bank statements.
Please note that once we email you the return label you have 24 hours to print the label before it becomes expired. Once printed, the label does not expire and you can ship it back to us at any time.
Sorry, we can't supply free postage for returns from Canada. However you can still return to the address below for a credit on the item. Send to:
P.O. Box 25209
1630 S Delaware St.
San Mateo, CA 94402
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